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EXHIBITOR FAQs

MARKETING

ONLINE PROFILE

Your online profile allows visitors to pre-view your company, the services/products that you offer and ways to contact you before and during the exhibition.

WHAT IS THE EZONE?

Replacing the traditional marketing manual with a slick integrated platform to access and manage your exhibitor toolkit. Your EZONE provides you access to:

  • Marketing downloads
  • Manage exhibitor listing
  • Catalogue information
  • Order lead recorders
  • Registration promo codes
  • Book press conferences
  • VIP Nominations
  • ...and much more!

 

Obtain your username and password by emailing Lucy Swinburn: lucy.swinburn@fespa.com

WHAT SHOULD I DO IF I HAVE LOST OR MISPLACED MY LOGIN DETAILS TO THE EZONE?

Please email Lucy Swinburn (lucy.swinburn@fespa.com) who will be able to provide your username and password.

WHAT IS THE CATALOGUE?

The exhibition catalogue is the ultimate guide for visitors to navigate their way around the exhibition and locate your stand during the show.

Your printed catalogue entry includes your company detail and basic product category listings. With an opportunity to enhance your entry by including your company logo along with extended catalogue information for a small fee.

The catalogue information will appear online www.fespa2017.com  or at www.europeansignexpo.com from April once you have competed your catalogue application. The online exhibitor directory will feature your company details and product category selections enabling visitors to source you before the exhibition.

Print Catalogue Deadlines

Exhibitors can submit their catalogue entries using the online catalogue form. Catalogue forms must be completed before the 3rd April 2017. 

HOW CAN I REGISTER CLIENTS FOR FREE?

As an exhibitor, you have a unique, personalised registration link which includes a FREE code. All you need to do is send the link to you clients, and once they click on the link it will bi-pass the action code page allowing them to register for free.

To obtain your registration link, please email lucy.swinburn@fespa.com

WHEN IS THE CLOSING DATE FOR GETTING CUSTOMER ENTRY TICKETS/ENTRY PASSES?

7th May 2017 after which point they are charged at €40 online or €70.00 onsite.

WHAT ARE THE SHOW OPEN TIMES?

FESPA and the European Sign Expo will be open:

Monday 8th May | 10:00-18:00

Tuesday 9th May | 10:00-18:00

Wednesday 10th May | 10:00-18:00

Thursday 11th May | 10:00-18:00

Friday 12th May | 10:00-16:00

ARE THERE ANY SOCIAL EVENTS ON DURING THE WEEK?

Wednesday 10th May
The FESPA Awards Gala Dinner, is the highlight of the global print world social calendar. Join FESPA in celebrating the very best of print!

You are invited to the glittering FESPA Awards Gala Dinner, which will take place on the 10th May 2017 at the Grand Eysée in Hamburg, Germany.

Whether you are with a large group, a solo visitor or here with your partner, don’t miss this fantastic opportunity to network among like-minded professionals and influential printers. Join us for an unforgettable evening of live entertainment, wonderful food and drinks, celebrating the very best printers in the world.

Tickets are limited to this prestigious annual event, so don’t delay. 

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Thursday 11th May
Join the FESPA and European Sign Expo team on Thursday 11 May from 18.00 in celebrating the exhibition.

TIME: 18.00-19.30
LOCATION: Chicago Room, 6th Floor, Central Entrance

Bring your exhibitor badge to gain access to the Exhibitor Party. A Max of 3 stand personnel per exhibiting company. 

HOW MANY EXHIBITOR STAFF CAN I REGISTER?

You can register 40 personnel per stand.

All exhibitor badges need to be registered for via the ‘Visit Partner’ portal. The url would have been sent to you when you signed your contract, however if you cannot locate it, please email Lucy Swinburn (lucy.swinburn@fespa.com) who will be able to forward this to you. You then add your personnel to the website and we will receive your badge requests. You will then need to collect them onsite at the dedicated exhibitor desk from Saturday 6th May (at 2pm) onwards.

WHERE CAN I COLLECT MY EXHIBITOR BADGES?

From the central entrance:

6 May | 14.00-18.00

7 May | 09.00-18.00

8-12 May | From any entrance during the exhibition if they have been registered.

HOW CAN I PURCHASE THE SCANNER APP?

This year, we have teamed up with N200 to provide an online platform which gives exhibitors total control over their sales lead management process and ROI pipeline.  

How it works
Visit Connect is an app-based solution, allowing exhibitors to download an app and scan their badges via a smartphone or tablet. By ordering a Visit Connect License, and you will be given access to the Visit Connect online portal, where you can track and monitor your leads from FESPA and ESE.

The portal allows you to pre-set questions, such as products your leads are interested in. Once you have recorded leads onsite you can then access your notes and follow up leads through the portal, providing a view of the ROI from exhibiting at FESPA or ESE

Simply order your Starter Package which will include 1 licence and access to your Visit Connect online portal. You'll receive a login and link to download the app to 1 smartphone or tablet.

Additional Licenses can be order to allow use on multiple smartphones or tablets.

The App
For use with smartphones and tablets. 

The scan app allows you to scan a visitor’s badge, retrieve contact details add notes, photos, voice memos, log answers to questions and much more. You can use the app via tablet or phone, iOS 6.0 or Android 2.3 or higher.

You can scan visitors on or offline and view real-time data. Your leads are held on your device(s) and synchronised to the Visit Connect online portal where you can manage your leads from. Alternatively, you can manage your leads through your tablet or phone.

Key Features include:

  • Real-time lead capture
  • Answer questions specific to your business
  • Add free text notes, voice memos and attachments to your leads
  • Take a picture of your scanned visitor to add to the record
  • Set your targets per day – how many leads do you want to scan?
  • 24-7 access to your leads
  • Download your leads to Excel

 

Download the booking form here.

WHAT DO I NEED A LICENSE KEY FOR?

When you order the scanner app, once your order is confirmed you will be sent a license key. This then activates your account and allows you to add your own questions.

HOW CAN I ACCESS MARKETING TOOLS AND HOW MUCH DO THEY COST?

You can access them from your EZONE (see above questions). Your unique username and password will allow you access to download the promotional tools available. Should you not have your username or password, please email lucy.swinburn@fespa.com

All promotional tools are free of charge to download and use.

HOW DO WE GET ACCESS TO REGISTRANTS CONTACT INFORMATION?

Via your partner portal login. Please email lucy.swinburn@fespa.com for your login details.

EXHIBITOR MANUAL & OPERATIONS

HOW DO I GET ACCESS TO THE ONLINE EXHIBITOR MANUAL?

You can access the exhibitor manual via the EZONE or by emailing Lucy Swinburn (lucy.swinburn@fespa.com) who can provide you with a link.

CAN I CHANGE THE POSITION OF MY STAND?

If for any reason you would like to re-locate your stand, please contact your sales representative, or the team on sales@fespa.com

WHAT IS INCLUDED IN MY STAND PACKAGE?

You will have either a space only stand or a shell scheme package. These details can be found within your contract or invoice.

WHAT IS THE DIFFERENCE BETWEEN A SHELL SCHEME AND SPACE ONLY?

Space only is as it sounds – you are buying space on the show floor. You are then responsible for designing and building your own stand within this space and are responsible for the flooring, walls, furniture, electricity etc.

Shell scheme packages include carpet, walling and fascia displaying company name and stand number. Depending on the package ordered, some also come with basic furniture also.

WHAT TIME CAN I ACCESS THE EXHIBITION?

For general admission times for exhibitors, see the exhibition timetable.  Exhibitors wanting to gain access outside these times require the permission of the organisers.  ALL staff must carry passes.  To avoid congestion at the entrances, exhibitors must ensure that their own staff manning the stand have exhibitor badges.  Please see the planning your stand section to order badges.

WHERE CAN WE GET THE CONTRACTORS BADGES FROM?

In the central entrance.

WHERE IS THE OPERATIONS OFFICE?

The operations office is within the central entrance, on the first floor. There will be signage to direct you.

WHAT IS THE MAXIMUM HEIGHT I CAN BUILD MY STAND TO?

Halls A1, A4, B5, B6 & B7

Build height maximum - 6 metres.

Rigging minimum 2.5m / maximum - 7.5m (Rigs and Banners/Branding – top edge).

 

Halls B1 upper – B1, B2, B4 & B4

Build height maximum - 5 meters.

Rigging - minimum 2.5m / maximum 5m

 

Maximum build height under escalators is 2.5m in Halls. 

General

Headroom available underneath overhead suspensions/fabric/signs - 2.5m must be achieved.

Headroom available underneath general stand build/two storeys - 2.3m must be achieved.

*See step regulations separately below.

WHAT ARE THE DIMENSIONS OF THE SHELL SCHEME PANELS?

2.5m high x 1m wide

HOW DO I ORDER EXTRA FURNITURE OR LIGHTING?

The under mentioned firm has been nominated official furniture hire contractor, and will supply stand furniture if required, prices quoted are inclusive of delivery to and removal from Exhibitors’ Stands. 

Click here for product details.

Meplan GmbH

Willy - Brandt – Allee, D - 81829 München

Contact: Mr. Julian Busch                         Tel: 0049 89 949 28182

Fax: 0049 89 949 24989              Email: busch@meplan.de    

 

If you wish to order extra lighting you will need to contact our electrical installation contractor (hmc@ez-zillmer.de) and Hamburg Messe (ausstellerservice@hamburg-messe.de). If you would like to see prices, please see order form within the online exhibitor kit.

WHAT SECURITY DO YOU PROVIDE TO KEEP THE PRODUCTS ON MY STAND SECURE?

A security service will operate within the Exhibition Hall throughout the tenancy, but the organisers cannot hold themselves responsible for any loss or damage to exhibitor’s property. 

As well as taking out adequate insurance, exhibitors should instruct their personnel not to leave their stands with exhibits unattended at any time when the Hall is open, whether during the installation, open or dismantling periods.  Briefcases and mobile telephones are particularly vulnerable – safeguard them at all times.  Any suspicious objects found on or near a stand should be reported immediately to the Organiser’s Office.

Portable items should be secured overnight and removed immediately after the exhibition closes at 16.00 hrs on 11 March, when the risk of loss or damage is at its greatest. In the event of loss or damage, exhibitors should report immediately to the organiser with details of the loss or damage sustained, timings and description of articles etc.

Should exhibitors wish to order a security guard on their stand please see the order form in the Online Exhibitor Kit.

CAN I PARK AT THE VENUE?

Yes- please see prices and ordering form within the Online Exhibitor Manual.

IS THERE FREE WIFI?

No, please order via the Online Exhibitor Kit.

WHEN WILL I GET MY EXHIBITOR BADGE?

All exhibitor badges need to be registered for via the ‘Visit Partner’ portal. The url would have been sent to you when you signed your contract, however if you cannot locate it, please email Lucy Swinburn (lucy.swinburn@fespa.com) who will be able to forward this to you. You then add your personnel to the website and we will receive your badge requests. You will then need to collect them onsite at the dedicated exhibitor desk from Saturday 6th May (at 2pm) onwards.

 

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